Privacy | Ecall

Last updated date: December 16, 2025

Privacy is fundamental to how Ecall is designed and operated. Learn how we protect your data and what information we collect.

End-to-End Encryption

All calls are encrypted before they leave your device
Only you and your call participants can access the content

No Tracking

Ecall does not track your activity or monitor your communications
We do not sell your data to advertisers or third parties

Minimal Data Collection

We collect only the information necessary to operate and improve the service
No unnecessary data is collected

Introduction

Welcome to Ecall. We built this service with a simple goal: to provide secure, private communication for everyone. This Privacy Policy explains how we collect, use, and protect your information when you use Ecall.

By using Ecall, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this policy, please do not use our service.

Information We Do Not Collect

Privacy is a core design principle at Ecall. Our systems are intentionally designed to minimize data collection. We do not collect:

The content of your audio or video calls
Your contacts
Precise location data
Browsing history or activity outside of Ecall
Advertising identifiers or tracking data

Because calls are protected by end-to-end encryption, Ecall cannot access the content of your conversations.

Information We Collect

Account Information

To use full features in the Ecall iOS app, you may sign in using:

When you sign in or create a profile, we may collect:

Email address (from your chosen sign-in method)
Username (optional)
Display name (optional)
Profile picture (optional)

Technical Information

To provide and improve our service, we collect:

IP address (temporarily, for connection purposes)
Device information (model, operating system version)
App version and crash reports
Connection quality metrics

How We Use Your Information

We use the information we collect to:

Provide and maintain the Ecall service
Verify your identity and prevent fraud
Establish and maintain encrypted connections
Improve call quality and fix technical issues
Send you important service updates
Respond to your support requests

We will never use your information for advertising, marketing to third parties, or any purpose not directly related to providing the Ecall service.

End-to-End Encryption

All audio and video calls on Ecall are protected by end-to-end encryption. This means:

Calls are encrypted on your device before transmission
Only you and your conversation partner(s) can decrypt the content
Ecall servers never have access to encryption keys
Each call uses unique, ephemeral encryption keys
Even if servers are compromised, your calls remain private

We use industry-standard encryption protocols that have been independently audited and verified by security researchers.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share limited information only in these specific circumstances:

Service Providers: Trusted third parties who help us operate our service (e.g., cloud hosting providers), under strict confidentiality agreements
Legal Requirements: If required by law, court order, or government regulation (we will notify you unless prohibited)
Safety and Security: To protect the rights, property, or safety of Ecall, our users, or the public

Data Retention

We retain your information only as long as necessary to provide our service:

Account information is kept until you delete your account
Technical logs are automatically deleted after 30 days
Call metadata (duration, participants) is deleted after 90 days
Call content is never stored on our servers (due to end-to-end encryption)

Your Rights and Choices

You have the right to:

Access your personal information
Correct inaccurate information
Delete your account and associated data
Export your data in a portable format
Opt out of non-essential communications
Object to processing of your information

To exercise these rights, contact us at [email protected] or use the settings in your Ecall app.

Children's Privacy

Ecall is not intended for individuals under the age of 13, or the minimum legal age required in your jurisdiction.

We do not knowingly collect personal information from children. If you believe that a child has provided us with personal data, please contact us immediately at [email protected].

International Data Transfers

Ecall operates globally. Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy, regardless of where it is processed.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. For significant changes, we will provide a more prominent notice (such as an in-app notification).

Privacy Is Our Foundation

We believe privacy is a fundamental right – and everything we build reflects that belief

Privacy by Design

Transparency

User Control